Security and Compliance

Secure by Design and Practice

The security and privacy of our customers are foundational to PacketFabric services. With secure design and development, minimization of the attack surface, in-depth vertical and horizontal access control, secure APIs, and rigorous security validation testing, PacketFabric’s cloud services and internal operations deliver on this promise.

PacketFabric employs a dedicated security team to ensure security across all aspects of the enterprise, and conducts regular audits with qualified third parties. To request copies of our security audit reports, please contact your account representative.


PacketFabric is SOC 2 Type 2 compliant. The PacketFabric System & Organization Control (SOC) Type 2 Report provides an independent third-party examination that verifies how we achieve key compliance controls and objectives.

Federal Transparency in Coverage Rule

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.


The Health Insurance Portability and Accountability Act of 1996 (HIPAA) created US standards to secure sensitive protected health information (PHI) from being disclosed without the patient’s consent or knowledge.
PacketFabric services comply with applicable HIPAA regulations. Our data storage services are certified as HIPAA compliant. For customer data transiting our interconnectivity and cloud routing services, PacketFabric falls under the Conduit Exception, as we do not store, record, or copy any HIPAA-protected PHI.

Our Guarantee of Privacy

PacketFabric holds individual data privacy to be a core tenet, and complies with all applicable laws and regulations. Information regarding your privacy and rights under these acts are provided in our Privacy Policy.

General Data Protection Regulation (GDPR)

The GDPR regulates data privacy in the European Union (EU) and the European Economic Area (EEA). PacketFabric complies with GDPR.

California Consumer Privacy Act (CCPA)

The CCPA defines the rights of consumers in California to control the personal information that businesses collect about them. PacketFabric complies with the California Consumer Privacy Act.