If you’re frustrated with your current network setup, you’re not alone.
We talk to IT leaders and network architects every day. Whether they’re managing cloud migrations, spinning up AI infrastructure, or just trying to get support tickets resolved, the pain points are surprisingly consistent.
Here are the top five challenges we hear from customers about legacy network providers—and how Network-as-a-Service (NaaS) can help you build something better.
1. “Everything takes too long.”
What we hear:
“Provisioning new services or making changes takes forever. Even simple requests feel like pulling teeth.”
Why it happens:
Traditional telecom still runs on manual provisioning and long lead times. Each change is a ticket, a queue, a delay.
How NaaS helps:
Modern NaaS platforms give you self-service control and instant provisioning. Need to spin up a secure cloud connection? Scale bandwidth for a big migration? With NaaS, it’s a matter of minutes—not months. That agility helps teams move at the speed of their business. See how we spin up a backbone connection in less than a minute.
2. “We’re worried about downtime—and performance.”
What we hear:
“The infrastructure feels outdated. We’re constantly hoping nothing breaks during a big app launch or data transfer.”
Why it happens:
Legacy networks often rely on aging physical hardware and static configurations that struggle to support today’s real-time workloads.
How NaaS helps:
NaaS is built on modern, cloud-native architectures—typically with fully redundant backbones and intelligent routing. That means more uptime, lower latency, and better performance for demanding apps like AI/ML, video, and large-scale data workflows.
3. “Managing our network is complex and expensive.”
What we hear:
“We’re spending a lot—but we’re not even sure on what. The billing is confusing, and managing services takes too much time.”
Why it happens:
Legacy models often bundle hidden fees, overprovisioned capacity, and opaque billing structures. And every small change can require manual intervention.
How NaaS helps:
NaaS simplifies both the technical complexity and financial unpredictability. You get:
- Transparent, consumption-based pricing
- Real-time visibility and management
- Automation that replaces ticket queues
The result? A network that’s easier to run and easier to justify on a budget sheet.
4. “Support is reactive, not proactive.”
What we hear:
“We’re always chasing them. When something breaks, it’s on us to figure it out first—and escalate.”
Why it happens:
Support at many legacy providers is structured around tiers and tickets, not outcomes. And often, they’re managing a patchwork of old systems behind the scenes.
How NaaS helps:
NaaS platforms are designed for automation-first support—meaning fewer issues to begin with. And when you do need help, you’re working with a team that’s focused on resolution, not red tape.
Many customers also love the self-service aspect: make changes, view metrics, or troubleshoot instantly, without waiting on anyone.
5. “Our network is holding back our cloud and AI projects.”
What we hear:
“We’re trying to innovate, but our network can’t keep up with cloud adoption or data-intensive workloads.”
Why it happens:
Legacy networking models weren’t built for multi-cloud, hybrid architectures, or the kind of east-west traffic that AI workloads demand.
How NaaS helps:
NaaS is inherently cloud-native. You can instantly connect to major cloud providers (like AWS, Azure, GCP, Oracle) with dedicated, high-bandwidth circuits—perfect for training models, running analytics, or scaling across clouds. It’s not just about connectivity; it’s about enabling innovation.
The Takeaway: Your Network Should Be a Launchpad, Not a Limiter
We believe your network should never slow you down. If these frustrations sound familiar, you’re not alone—but you do have better options.
Network-as-a-Service provides a more agile, transparent, and resilient way to manage enterprise connectivity. And for many of the IT leaders we speak with, it’s been the difference between firefighting and forward-thinking.
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