Latency Metrics

North America

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All latency values are expressed in milliseconds (ms) and based on the optimal physical layer path. All packets are subject to be routed via an alternate path in the event of a failure on the optimal path. Alternate paths within North America can have an added latency of 2-50ms, and are not covered by the latency guarantee.

Transatlantic

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All latency values are expressed in milliseconds (ms) based on the optimal physical layer path. All packets are subject to be routed via an alternate path in the event of a failure on the optimal path. Alternate paths in between New York and London can have an added latency of 4 to 15ms, and are not covered by the latency guarantee.

Transpacific

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All latency values are expressed in milliseconds (ms) based on the optimal physical layer path. All packets are subject to be routed via an alternate path in the event of a failure on the optimal path. Alternate paths in between Portland and Sydney can have an added latency and are not covered by the latency guarantee.

Europe

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All latency values are expressed in milliseconds (ms) based on the optimal physical layer path. All packets are subject to be routed via an alternate path in the event of a failure on the optimal path. Alternate paths in between Europe can have an added latency of 8 to 17ms, and are not covered by the latency guarantee.