PacketFabric’s COVID-19 Response

The COVID-19 pandemic continues to unfold and impact communities throughout the world in unprecedented ways. PacketFabric is committed to the health and safety of our entire community, including our colleagues, their families, our customers, and partners. You have entrusted PacketFabric for network services powering your most mission-critical applications, and we take this responsibility seriously. Network services and the movement of information are integral to keeping the global community connected and informed.

We are carefully monitoring the situation and following guidelines from the WHO, CDC, and other health authorities. We want to take this opportunity to share how we’re responding to this situation: reinforcing employee health best practices, suspending all non-critical/essential business travel to further reduce the risk of exposure, and our team members already work remotely, allowing us to continue unchanged normal operations. PacketFabric has always been a highly distributed global company. We have employees spanning seven countries and two continents – who all work remotely. We are a company built on virtual collaboration: remote work is the soul of our company.

We design our services to deliver the highest levels of availability and resiliency to disruption: from our fully redundant network, to multiple isolated fiber paths in and out of every data center, to our globally distributed infrastructure running both in colocation and cloud. We test our business continuity plans all day, every day, throughout our daily actions; this is due to our foundational structure and everyday operations. Our service levels and productivity will continue to adhere to our usual high standards. The PacketFabric network is built to ensure smooth, uninterrupted 24x7x365 operations.

We have, at minimum, 6 months of critical supplies in inventory, which will mitigate any supply chain issues that may arise as a result of the pandemic. Further, we have taken the necessary steps and have increased spares on hand of our most critical components, which reduces our dependence on third party suppliers. Additionally, PacketFabric does have National Access and Fuel Access letters issued by the US Department of Homeland Security.

As we continue finding our way through these unsettled times, rest assured there is no need to worry about your PacketFabric network services. Thank you for your business and trust, and we look forward to the world pulling together and emerging successfully from this challenge.

If you have any questions, please reach out to your point of contact at PacketFabric. If you don’t know who your point of contact is, feel free to reach out at


Chad Milam
CEO, PacketFabric