Quickly maturing startup seeking like-minded Senior Technical Writer! PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform. The product team is a small, talented, and close knit-group and we need some who has a passion for well written documentation to help provide our customers with a superior experience.

What PacketFabric Offers

  • The chance to disrupt the entrenched Internet infrastructure industry.
  • A supportive and optimistic team that likes to learn from each other.
  • A product development pipeline that’s always pushing new features and enhancing the quality of existing products.
  • The opportunity to work with many different technologies.
  • The opportunity to work with lots of open source technology.
  • A small company culture.
  • A flat reporting structure.
  • Outstanding health, dental, and 401(k) for US residents.

What PacketFabric Doesn’t Offer

  • Lack of direction: we maintain a clear roadmap and product pipeline.
  • Pre-meetings: we don’t hold meetings to plan other meetings.
  • A commute: no hours wasted in megaregion rush hour traffic.
  • A dress code: a robe and slippers are acceptable attire any day of the week.

Description

The Senior Technical Writer is responsible for describing PacketFabric products to new and existing customers through public documentation. As a well-rounded individual, your contributions will be among the most highly visible in the organization, to our customers and our partners. You should have a healthy appreciation of facing a variety of diverse challenges outside of your comfort level and working under pressure. This position focuses on the creation of material for the PacketFabric knowledgebase in the form of how-to articles, videos, and API documentation. A typical day in the life of a Senior Technical Writer might include:

  • Creating a tutorial on deploying services via the PacketFabric portal.
  • Working with the product team to create a video demonstrating the use of a new feature.
  • Working with the marketing team to ensure that technical content is correct in other customer facing collateral.
  • Creating diagrams of network architecture to help our customers better understand PacketFabric network solutions.
  • Interacting with customers to get feedback on existing documentation and using that feedback to make changes.

Requirements

The candidates who will exceed in this role probably have a CS degree, a solid background in software or network engineering, and just happened to naturally gravitate towards writing and explaining technical ideas in easy to understand language.

  • A strong technical background in either software engineering or network engineering.
  • Working technical knowledge of many different cloud providers (Amazon, Google, etc.).
  • Be passionate about conveying complex technical ideas with perfect written clarity.
  • Exceptional written communication skills, that accompanies excellent organizational skills.
  • Tons of experience building documentation online.
  • Be highly self-motivated to tackle complex projects with minimal direction.