Quickly maturing startup seeking like-minded Senior Technical Writer! PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform. The product team is a small, talented, and close knit-group and we need some who has a passion for well written documentation to help provide our customers with a superior experience.

What PacketFabric Offers

  • The chance to disrupt the entrenched Internet infrastructure industry.
  • A supportive and optimistic team that likes to learn from each other.
  • A product development pipeline that’s always pushing new features and enhancing the quality of existing products.
  • The opportunity to work with many different technologies.
  • The opportunity to work with lots of open source technology.
  • A small company culture.
  • A flat reporting structure.
  • Outstanding health, dental, and 401(k) for US residents.

What PacketFabric Doesn’t Offer

  • Lack of direction: we maintain a clear roadmap and product pipeline.
  • Pre-meetings: we don’t hold meetings to plan other meetings.
  • A commute: no hours wasted in megaregion rush hour traffic.
  • A dress code: a robe and slippers are acceptable attire any day of the week.


The Senior Technical Writer is responsible for describing PacketFabric products to new and existing customers through public documentation. As a well-rounded individual, your contributions will be among the most highly visible in the organization, to our customers and our partners. You should have a healthy appreciation of facing a variety of diverse challenges outside of your comfort level and working under pressure. This position focuses on the creation of material for the PacketFabric knowledgebase in the form of how-to articles, videos, and API documentation. A typical day in the life of a Senior Technical Writer might include:

  • Creating a tutorial on deploying services via the PacketFabric portal.
  • Working with the product team to create a video demonstrating the use of a new feature.
  • Working with the marketing team to ensure that technical content is correct in other customer facing collateral.
  • Creating diagrams of network architecture to help our customers better understand PacketFabric network solutions.
  • Interacting with customers to get feedback on existing documentation and using that feedback to make changes.


The candidates who will exceed in this role probably have a CS degree, a solid background in software or network engineering, and just happened to naturally gravitate towards writing and explaining technical ideas in easy to understand language.

  • A strong technical background in either software engineering or network engineering.
  • Working technical knowledge of many different cloud providers (Amazon, Google, etc.).
  • Be passionate about conveying complex technical ideas with perfect written clarity.
  • Exceptional written communication skills, that accompanies excellent organizational skills.
  • Tons of experience building documentation online.
  • Be highly self-motivated to tackle complex projects with minimal direction.