Quickly maturing startup seeking like-minded field engineer! PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform. The technical team is a small, talented, and close knit-group and we need some help in the field to keep our operations running smoothly.

What PacketFabric Offers

  • The chance to disrupt the entrenched Internet infrastructure industry.
  • A supportive and optimistic team that likes to learn from each other.
  • A product development pipeline that’s always pushing new features and enhancing the quality of existing products.
  • The opportunity to work with many different technologies.
  • The opportunity to work with lots of open source technology.
  • A small company culture.
  • A flat reporting structure.
  • Outstanding health, dental, and 401(k) for US residents.

What PacketFabric Doesn’t Offer

  • Lack of direction: we maintain a clear roadmap and product pipeline.
  • Pre-meetings: we don’t hold meetings to plan other meetings.
  • A commute: no hours wasted in megaregion rush hour traffic.
  • A dress code: a robe and slippers are acceptable attire any day of the week.

Description

As a well rounded Field Engineer, you should be the type of technician who will overcome any obstacle to get the job done. You will be at a desk as often as you are in a data center, giving you time to plan, order parts, and make travel arrangements. When you are in the field you will be tasked with installing, maintaining, and upgrading state of the art routing, switching, and optical equipment, so you must come armed with well developed problem solving skills, be willing to take risks, and prepared to improve processes on the fly. A typical day in the life of a PacketFabric Field Engineer might include these types of activities:

  • Travelling to any one of our 180+ data center locations to install and upgrade optical networking equipment.
  • Instructing remote employees and contractors to perform work to save yourself a trip.
  • Patching fiber, troubleshooting optical circuits, swapping out routers and line cards.
  • Estimating and writing material lists to ensure you have everything you need to get your work done.
  • Being the hands and eyes of our network engineering team.
  • And of course, since this is a start-up, we aren’t just asking you to wear one hat. When you get a break, you can assist any of our other teams!

Skills & Requirements

The right candidates will most likely have a strong background working in large scale data center or telecommunications environments, with a proven track record of completing projects on time in spite of obstacles.

Expert
  • Experience racking and cabling servers, switches, routing and optical hardware.
  • Installing ladder rack, fiber tray, pulling fiber and twisted pair cabling.
  • Experience installing, testing, and troubleshooting optical fiber circuits, from 1 gig to 100 gig.
  • Ability to learn new technologies, all of PacketFabric’s equipment is brand new and cutting edge.
  • Skills with hardware and power tools (sizing nuts and bolts, terminal lugs, drilling, sawing, ability to remove stuck and stripped screws and bolts), installing
Intermediate
  • Understanding of multi-tenant data center environments (carrier hotels and co-location facilities). Expert understanding of this eco-system and which company is responsible for what. (Customer, Data Center Operator, Telecommunications Vendor or Customer)
  • Understanding of large scale data center environments (power, cooling, physical hardware, cabling topologies
  • Experience estimating a job, both time and materials for at least two equipment racks of industry standard switches, routers, and servers.
Entry Level
  • Ability to instruct contractors or remote hands technicians.
  • Ability to operate independently in a small startup environment. Plan a job, send a material list to be purchased, book a flight and hotel, complete the job and come home - and deal with problems that come up during this process.
  • Knowledge of command line operating systems (Cisco, Juniper, Linux), ability to console network equipment or servers, perform basic troubleshooting and configuration. Ability to support our network engineers over the phone as their hands and eyes.
  • Knowledge of Microsoft Excel or Google Sheets - Ability to read and write a set of instructions, an inventory list, a complex cable map.
  • Basic knowledge of Microsoft Visio, ability to quickly draw a rack elevation or circuit diagram.
Mandatory
  • Ability to lift at least 50 pounds.
  • Ability to distinguish standard telecommunications color codes (Fiber and Copper)
  • Valid driver’s license
  • Travel appx 50%
  • Must have valid passport & ability to travel internationally
  • Ability to pass a background check
Nice to Have (any not all)
  • BICSI INST1 INSTC INSTF TECH; CompTIA A+, Network+, Linux+, CCENT, JNCIA